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FAQ

Buyer Questions

Upon discovering a listing of interest, locate the “Contact Seller” section on the listing page. Initiate the conversation by entering your message and clicking “send.” The seller will be notified via email of your inquiry. Keep in mind that response times may vary among sellers, as some may not check their email frequently. Upon receiving a reply, you will be notified via email, providing a link to view and respond to the message. Easily manage all your messages on our website by visiting “My Account” and clicking on the “Messages” section.

You can bookmark a listing as a favorite by accessing the listing page. In the contact section, below the “Contact Seller” box, you’ll find a “Heart” icon. Click on this icon to save the listing to your favorites for future review. To see your saved favorites, go to “My Account” and click on the “Favorites” section.

Van Viewer does not engage in sales transactions; we entrust this process to the discretion of buyers and sellers. Should you find the need for a third party, we recommend exploring the services of our partners at drivecaramel.com. For further insights on secure transactions, refer to our resource guide!

Certainly! We collaborate with LightStream.com, a financial institution that offers loans specifically for camper vans.

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Seller Questions

Upon receiving an inquiry for your listing, you’ll receive an email notification to view and respond to the buyer. Please be aware that response times may differ among buyers, as some may not check their email regularly. Once a reply is received, you’ll be notified via email, including a link to view and respond to the message. Effortlessly organize and manage all your messages on our website by navigating to “My Account” and selecting the “Messages” section.

A listing bump provides the option to move your listing to the forefront of our homepage. Periodically, as new listings are added to the website, older ones may be pushed down. The bump feature ensures that your listing receives optimal exposure by placing it at the top whenever you choose. Please allow up to 24 hours for your listing to be elevated to the homepage’s prime position, as our team strategically determines the best time for maximum engagement.

Bump your listing here.

If you’ve acquired our general exposure plan, you have the flexibility to upgrade to our maximum exposure plan at any time by covering the price difference. Upgrading provides additional benefits, including featuring your listing on social media, inclusion in our newsletter, and higher visibility in search results. Upgrade your listing here.

If you’ve selected our Max Exposure plan, your listing will be posted on social media within 24 hours. A confirmation email will be sent to you once your listing has been shared, allowing you to review the post.

No commission fees—what you earn is entirely yours.

Go to My Account –> My Listings –> Edit –> Change status to Sold

We suggest checking our sold page for listings of similar vans to gauge the market, along with assessing the investment you’ve made and the urgency of your sale.

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